After close consultation with NYC officials and law enforcement, it was deemed necessary to evacuate the site and cancel the Sunday evening of Gov Ball 2019 for the safety of our festival goers, artists, and crew. The safety of everyone always comes first.
All customers who purchased a Sunday ticket and Sunday transportation ticket through the Gov Ball ticketing page will receive a refund directly to the account used to purchase. All customers who purchased a 3-Day Pass and 3-Day Transportation pass directly through the Gov Ball Ticketing page will receive a partial/pro-rated refund directly to the account used to purchase. At this time we expect all refunds to be processed within 21 days.
If the original card used for purchase has expired or been updated, the refund should still be processed through the account used to purchase. No additional action is needed by the original purchaser. If your credit card used for purchase has been canceled or is now expired, the bank or credit card company will normally reroute the credit amount issued to the current account or card for use. Please do not send any credit card or account information via email to firstname.lastname@example.org.
Only primary ticket purchasers will receive a refund. If you did not purchase your ticket directly through the official Gov Ball website, please contact the person / party you purchased your ticket through.
This process takes time and all parties involved are working incredibly hard to expedite the process to ensure everyone that is entitled to a refund receives it as quickly as possible.
Stay tuned for more information at govball.com/updates.