ADA Access

Check back for updates closer to the event!

Access Information
Before The Festival: If you have questions about our Access Program or requests for accommodation, email right away and before May 15, 2019 when possible. Include your cell phone number. We are happy to hear from you after that but last minute requests for accommodation may be difficult to fulfill.

At The Festival: Stop by one of the ADA Access Info Booths. One is located just inside the East Entrance; the other is for those who come by ferry. Turn left after getting off the ferry and look for the booth with the wheelchair symbol sign. At these booths:

  • Get assistance and information about the Access Program
  • People with mobility disabilities may check out an access wristband for permission to use the raised viewing platforms, recharge wheelchairs and scooters, learn where to meet for assistance with exiting, obtain the code for locked accessible toilets
  • Find the ASL interpreting schedule (if a request has been made in advance), Braille and Large Print program guides
  • Check out hearing protection for children (see details in last paragraph below)
  • Fill out a feedback form

After The Festival: Write with your comments. Help us improve each year.

Parking is not provided. Transportation options are listed here:, and a description of accessibility for these options is here:

Bus: The buses from 125th St. are city buses. They are all accessible and equipped with lifts.

Walking: 103rd St Footbridge appears to be accessible but is a long journey from the base of the bridge to the entrance of the festival. The bridge is about .25 miles and the walk from the bridge to the festival entrance is approx. 1.5 miles. RFK 125th Bridge: This bridge is not very accessible, with periods of steep incline and decline and rough terrain. The elevator at 125th Street is operational and accessible.

Ferry: The East River Ferry states that all parts of the ferry are accessible except for the top deck.

Car, Paratransit, Taxi: No parking is available on Randall’s Island. NYC paratransit will pick up and drop off at Randall’s Island, and cars are allowed onto the island for pick up and drop off. Follow signs to Lot E to pickup and drop off patrons with disabilities.

Description of Site
Governors Ball is held in a somewhat hilly park with some paved pathways, and much traveling to be done over mowed grass. The site has potential to become muddy in heavy rain. Some hills are a bit steep so some persons may want to bring power chairs or scooters or someone to help push if that is needed. Others will be able to manage with a manual wheelchair if they are feeling strong. The length of the festival is about a third of a mile and about half of that in width.

Mobility Devices

Mobility devices such as manual and motorized wheelchairs, three and four-wheeled scooters, walkers, crutches, braces and canes, are welcome at this event. Other mobility devices need to be pre-approved by GovBall to make sure they are safe to use in this situation. Contact with the make and model of your device and a link to the manufacturer’s website. When possible, send your request by May 15. We may need time to research the device.

Because of the distances that need to be covered, some people who do not always use mobility devices such as wheelchairs or scooters may wish to bring one. They are typically available to rent from your local medical supply house, or ask your search engine “rent wheelchair/scooter near me.” Explain that you will be operating the chair on grass so larger, fatter tires are best. You may want to get a chair with large wheels that you can operate yourself, as well as handles in the back in case you need assistance.


Entering and Exiting Systems for Patrons with Mobility Disabilities

East Entrance: As you approach the East Entrance, use the right lane with the wheelchair symbol. Once inside you will be right by the ADA Access Info Booth. Ask about assistance with exiting and lining up for the shuttle.

West (Ferry) Entrance: When you arrive, turn left and stop by the ADA Access Info Booth to learn where to meet for assistance with exiting and for other Access Program services as described in the “Access Information” section above.

Viewing Platforms
Stop by an ADA Access Info Booth to request a wristband giving permission to use these platforms. These raised viewing platforms are reserved for patrons with mobility disabilities and one companion, and are available on a first-come, first-served basis at each of the four stages. Folding chairs are provided. Look for the wheelchair symbol sign. Families with 2 adults and children under 18 may remain together on the platforms.

American Sign Language Interpreters
American Sign Language interpreter services will be provided upon request only. Please contact with your ticket confirmation number and your cell phone number. We ask that you submit your request as soon as possible and no later than May 1, 2019. The sooner we have your request, the sooner we can confirm the most experienced music interpreters available – you know, the ones that book way in advance. Also, interpreters are most successful when they have time to study the music, learn lyrics etc. Last minute requests can be difficult to fulfill but we will do our best.

Accessible Portable Toilets
Are available at the ends of each row of restrooms throughout the festival grounds and near to most accessible viewing platforms.

There are 3 medical locations, two on the main field and one on the driving range. See map.

If you use portable oxygen tanks, please write to for our procedures.

Bring your medication in a prescription bottle with your name on the label. Be prepared to present state-issued photo ID to match. Do not bring more meds than you need for the day. Do not mix types of medication in one bottle. Vitamins are not allowed. Syringes must be accompanied by prescription medication. Tip: Ask your pharmacist for small travel-sized prescription bottles. You may bring a small, soft-sided cooler if you need to keep meds cool. Ask at the ADA Access Centers where to replenish your ice.

Service Animals are Welcome, Pets are Not
Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at the Governors Ball Festival, as are service animals in training accompanied by a documented trainer from a formal training program. Other types of animals and pets are not allowed.

A service animal must be trained and if it does not adhere to the following conditions the handler will have to remove the animal from the site. The handler may return without the animal. The animal must:

  • be housebroken
  • be under the control of its handler at all times
  • not threaten the health or safety of any person or animal

Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. If a service animal is injured the result may be fines and/or imprisonment.

Anyone who has questions or needs regarding their service animal may write to or stop by the ADA Access Info Booth during the festival.

Additional Accommodations
Nursing or pumping moms are welcome to come by the ADA/Access Center located just inside the East entrance. We have a bit of privacy (you may also want to bring a cover-up), power, and a folding chair to offer. If you want to bring in a pump, please write to to let us know in advance. If an accommodation is needed that is not listed, contact

Hearing Protection for Your Kids
To help protect your child’s hearing, stop by an ADA Access Center to borrow a set of Baby Banz earmuffs. We have sizes for infants and children up to age 12. Put down a $30 refundable deposit by registering for the cashless RFID system and if you return the muffs at the end of the day/weekend, your deposit is returned. If you don’t return them, we’ll deduct the $30 from your Cashless account after the festival. Supplies are limited so be sure to stop by when you first arrive.