Access Program for Patrons with Disabilities
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Access Information and to Request Accommodations
Before The Festival: If you have questions about our Access Program for patrons with disabilities, or requests for accommodation, email email@example.com right away (and by May 20, 2022 if possible). Please make sure to include your cell phone number! We are happy to hear from you after May 20, but last-minute requests for accommodation may be difficult to fulfill.
At The Festival: Stop by the Access HQ, located just inside the Entrance to the festival, where you can:
- Get assistance and information about the Access Program
- People with mobility disabilities may check out an access wristband for permission to use the raised viewing platforms, recharge wheelchairs and scooters, use a sensory calming space, and/or obtain the code for locked accessible toilets
- Find the American Sign Language interpreting schedule (if a request has been made in advance),
- Pick up your pre-ordered Braille and Large Print program guides
- Check out hearing protection for children (see details in last paragraph below)
- Fill out a feedback form
After The Festival: Write firstname.lastname@example.org with your comments. Help us improve each year!
Transportation options are listed in our Info section, and a description of accessibility for these options is here:
Subway: Customers needing to use the station’s accessible features must board the 7 local. Green lights illuminated in the shape of a circle around the 7 route marker identify the train as a local. Access is available from 90 minutes before until 45 minutes after the festival.
LIRR: LIRR customers must transfer at Woodside to/from the 7 to the festival.
Bus: Citi Field is serviced by the Q48 bus. They are all accessible and equipped with lifts.
Cars: Parking, and accessible parking, will be available on a first come, first serve basis, and is handled by Citifield. Please see this webpage for more information: https://www.mlb.com/mets/ballpark/transportation/driving-parking.
Description of Site
The Governors Ball is held on the flat, paved, and well-maintained parking area for the Citi Field Stadium (note: a substantial part of the area will be covered in AstroTurf). Please come prepared to get around this event on your own. Getting to the entrance of the festival from the subway or the vehicle drop-off point is about a quarter mile. Traveling around the circumference of the festival is about half a mile. Some people may opt to bring a wheelchair, scooter, or someone to assist.
Mobility devices such as manual and motorized wheelchairs, three and four-wheeled scooters, walkers, crutches, braces and canes, are welcome at this event. Other mobility devices need to be pre-approved by Gov Ball to make sure they are safe to use in this situation. Contact email@example.com with the make and model of your device and a link to the manufacturer’s website. When possible, send your request by May 20, 2022. We may need time to research the device.
Because of the distances that need to be covered, some people who do not always use mobility devices such as wheelchairs or scooters may wish to bring one. They are typically available to rent from your local medical supply store or ask your search engine “rent wheelchair/scooter near me.” You may want to get a chair with large wheels that you can operate yourself, as well as handles in the back in case you need assistance.
Entering and Exiting Systems for Patrons with Mobility Disabilities
Main Entrance: As you approach the entrance, look for the Access Lane. It will have a wheelchair symbol on the sign.
Accessible Viewing Areas
Stop by the Access HQ to request a wristband giving permission to use the Accessible Viewing Areas. These viewing areas are reserved for patrons with mobility disabilities and one companion, and are available on a first-come, first-served basis at each of the four stages. Folding chairs are provided. Look for the wheelchair symbol sign. Families with 2 adults and children under 18 may remain together on the platforms.
American Sign Language Interpreters
American Sign Language interpreter services will be provided upon request only. Please contact firstname.lastname@example.org with your ticket confirmation number and your cell phone number. We ask that you submit your request as soon as possible and no later than May 12, 2021. The sooner we have your request, the sooner we can confirm the most experienced music interpreters available – you know, the ones that book way in advance. Also, interpreters are most successful when they have time to study the music, learn lyrics etc. Last minute requests can be difficult to fulfill but we will do our best.
Accessible Portable Toilets
Are available at the ends of each row of restrooms throughout the festival grounds and near to most accessible viewing platforms.
Persons who are especially sensitive to sensory stimulation may stop by the Access HQ for ear plugs and are welcome to bring their own noise canceling headphones and fidgets. The Access HQ will have a section of the tent blocked off providing a space to relax away from visual stimulation (noise can still get through the tent sides).
There are 2 medical tent locations at the festival. See map (when released) for exact location.
If you use portable oxygen tanks, please write to email@example.com for our procedures.
Bring your medication in a prescription bottle with your name on the label. Be prepared to present state-issued photo ID to match. Do not bring more meds than you need for the day. Do not mix types of medication in one bottle. Vitamins are not allowed. Syringes must be accompanied by prescription medication. Tip: Ask your pharmacist for small travel-sized prescription bottles. You may bring a small, soft-sided cooler if you need to keep meds cool. Ask at the Access HQ where to replenish your ice.
Service Animals are Welcome, Pets are Not
Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at the Governors Ball Festival, as are service animals in training accompanied by a documented trainer from a formal training program. Other types of animals and pets are not allowed.
A service animal must be trained and if it does not adhere to the following conditions the handler will have to remove the animal from the site. The handler may return without the animal. The animal must:
- be housebroken
- be under the control of its handler at all times
- not threaten the health or safety of any person or animal
Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. If a service animal is injured the result may be fines and/or imprisonment.
Anyone who has questions or needs regarding their service animal may write to firstname.lastname@example.org or stop by the Access HQ during the festival.
Nursing or pumping moms are welcome to come by the Access HQ. We have a bit of privacy (you may also want to bring a cover-up), power, and a folding chair to offer. If you want to bring in a pump, please write to email@example.com to let us know in advance. If an accommodation is needed that is not listed, contact firstname.lastname@example.org.
Hearing Protection for Your Kids
To help protect your child’s hearing, stop by the Access HQ to borrow a set of Baby Banz earmuffs. We have sizes for infants and children up to age 12. Put down a $30 refundable deposit by registering for the cashless RFID system and if you return the muffs at the end of the day/weekend, your deposit is returned. If you don’t return them, we’ll deduct the $30 from your Cashless account after the festival. Supplies are limited so be sure to stop by when you first arrive.